What's your shipping schedule?
For now, we ship all of our orders Tuesdays and Fridays on the days we roast our coffee. We are a small business and don't yet have the demand or resources to ship orders every day. But we assure you it's worth the wait and coffee needs post-roast nap time to de-gas anyway!

Why do I see that a label has been created but no other tracking updates yet?
Once we pack your order & print the label, we drop your orders same day at usps/ups near the roastery (Tues/Fri). From there it's in the shipping god's hands and sadly we have no control over the rest.

Do you accept returns or give refunds?
Only in truly extenuating circumstances. Did I mention we're a small business?

I tried calling your shops but the message didn't get relayed
Our roaster is separate from our cafés so things can get lost along the barista telephone line. We suggest you email us instead: drink@woodcatcoffee.com